Refund policy

At Soul, every piece is made with care — and many of our notebooks are personalized especially for you. Because of this, our return policy is as follows:

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll happily replace the item or issue a refund.

Customized Items Notebooks with a custom quote or message are made specifically for you and are not eligible for return or exchange, except in cases of damage or a printing error on our part.

Standard (Non-Customized) Items As with all our products, standard items are only eligible for return in the case of damage or defect upon arrival, within 7 days of delivery. We're currently unable to accept returns for change of mind, incorrect size selection, or similar reasons.

How to Request a Return Contact us at hello@soul-studio.shop or via WhatsApp with your order number and details of the issue. Once approved, we'll guide you through the next steps.

Refund Processing Approved refunds will be processed back to your original payment method.

Thank you for supporting Soul — we appreciate you and want every piece you receive to bring you calm, not stress.